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As my interest in wood-burning stoves had
been piqued by a round of ice storms locally, I began surfing the net
just to see what the market had to offer. I would like to commend your
company on the web site's layout. It is by far the simplest to navigate
that I have yet found; much of the info I sought could be easily
obtained. Job Well Done !
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GREAT SERVICE!!!!
I placed my order on Mon. 12/18 and received the doors on Thur.
12/21. Due to the Holiday
season I didn’t expect the doors till after Christmas.
I’ve already installed them - installation was easy and they look
great. Thank you for the
excellent service. Friends
and family will hear of the great service.
Thanks again.
Pat |
Hi Rick,
I
took the pilot light assembly apart, cleaned out the port hole like you
suggested and with some help from above, I got it back together and it is
working perfectly. Thank you so much, you save me a costly service call,
which I couldn’t afford right now. I believe God lead me to you, because
I tried to find the manufacture of the log set on the net w/o success, so
I put in gas fireplace in the search engine and I looked through a few,
and decided to e-mail you, coincidence? I don’t think so, God bless you!
My family and I will remember you warmly throughout the winter season,
Thank you so much,
Larry |
My husband picked up
the gas stove yesterday and everything seems to be in great order—he
said it was very well packaged. The
contractor is here today installing it!
I wanted to thank you—this was the exact gas stove we decided we were
going to purchase at >>>>>>>Natural Gas (the local
gas company). On a fluke, I
decided to check the Web, and behold!
There it was --- the exact gas stove for $700.00 less!
$700.00!! That will
pay for most of the installation! You
can see why we’re so thrilled! I
was a little apprehensive about the shipping (in case of damage), but
overall this is one of the best sales deals I’ve ever had!!
As long as everything functions properly, we’re good to go—so bring it
on Old Man Winter! -- well,
in a couple of months anyway!
: ) Thanks
again!
Linda |
I
purchased a Broilmaster Grill ebay item #279608031 and wanted to thank you
for everything. We love the
grill, the price was great, everyone was so helpful and I really
appreciate your patience with me since it was my first trade (I’m a
junkie now!). I tried to
leave you feedback but the can’t since we didn’t meet the reserve
price in the auction. Thanks
again!!! |
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Rick-
Thanks- I
believe I will order today from Barb- probably without the piping.
Last
theoretical question- Any good reason not to run the piping straight
through the back of the firebox wall to the outside (cut a hole through
the masonry)- I certainly don't plan to use the fireplace anymore.
Thanks a
lot- you really are an excellent example of everything good about
e-commerce (and I should know, I am in MBA school at the Univ. of
California right now, concentrating on e-commerce).
Ben
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RICK,
PLEASE TELL BARB I SAID THANK
YOU FOR HER UNDERSTANDING AND HELPFULNESS
CONCERNING MY RECENT ORDER.
A WARM HEARTY THANK
YOU TO ALL OF YOUR STAFF WHO WERE INVOLVED WITH THIS
ORDER. I VERY MUCH LIKE MY NEW STOVE, IT WAS/IS MORE THAN I HAD EXPECTED,
ESPECIALLY DEALING WITH AN UNKNOWN (TO ME) COMPANY, AND DEALING ON THE
INTERNET.
THANK YOU ALL AGAIN
CABOT |
THANK YOU for your help
in this matter. The repaired
door looks good and fits fine. If
you folks ever need anyone to be a testimony to your companies OUTSTANDING
customer service...feel free to have them contact me.
You all should have received the extra door by now. THANKS again!
Dave |
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Dear Rick,
I just wanted to let you and your employees
know how pleased my husband and myself are with your service.
You get a little concerned with purchasing over the Internet from
companies that you know nothing about, only what they want to tell you.
My husband and I shop frequently on the net, but never a purchase this
large.
Just this Monday I inquired about the
Dutchwest from your sales person, Traci. She was very professional
and polite. I e-mailed you with a few questions about the fan and
want to thank you for your prompt reply. I made the decision to
purchase Tuesday morning and again I spoke with Traci. She
remembered what I was interested in ordering, took my order and made
everything simple and she was a pleasure to do business with.
I picked up the stove today..... talk about
service..... from Iowa to WV in 2 days!! It is beautiful.
Can't wait to get the fire going!!! We received everything I
ordered and undamaged. Thank you for your great service and great
price!! It was unbeatable. I feel very comfortable in
referring others to you.
Thanks again,
Cheryl
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