Barb,
I received the Marco fireplace door set and installed them last night. They look great and were easy to install. Thanks for the great product and price.
Sincerely
Neal
Hi Barb,
Thank you for the detailed follow-up. Per you inquiry, this order was placed after a search through Google "shopping". Although you were not the cheapest retailer listed, your site appeared to indicate you were the cheapest legitimate retailer. Having a phone number listed on your website (opposed to just an email) makes me (as a consumer) feel much more confident that any issues (should they arise) could be properly resolved. "PayPal" as the only payment option on a retailers site tends to turn me off. I generally search any unknown retailers for reviews before placing an order, and in your case, no red flags were raised during this search. ...I generally try to search the exact item...in this case it was "Skytech 3301". Hope this helps as you work to grow your online business.
Matt
Hi Barb
I used Google to find specific words, "Chimney Liner, 6" x 25', Flexible". I then read the different web sites information and pricing.
Your web site was clear on the price and that it included the shipping fee.
Another site I checked had their product for few dollars less, but the shipping info was not clear.
The tech specs were similar to other sites compared so I chose your site.
I am looking forward to receiving the liner kit and having it installed.
Please note, I am very happy to see that you are not making me wait for the shipment.
If it is as good as advertised, I may know of other people that may be in the market for a liner soon and will refer them to you.
Alan
Barb, I got the handles and they are perfect. Thanks for all the help. You and your company were a pleasure doing buisness with. I was a little worried about the doors fitting, but they worked better than I expected. You took care of the only problem I had with just one E-mail. The customer service I received was incredible! This was the best web based transaction I have ever had. If there is anything I can do to help yall out, just ask. Thanks alot and Merry Christmas! John
Barb and Doug, Thank you for the fine customer service. I have had a couple of minor issues with the fireplace and you guys responded quickly to resolve it. We are very happy with the Monessen insert. We are in Seattle and I was leery of ordering from a company I did not know anything about. I am the guy that called to make sure you were a real company. You guys rock . I will recommend you to my friends.
Richard
You guys had the best price and it was easier to find the actual doors I was looking for. The other sites jumped around too much and never gave me the correct part number to see if it was what I was looking for.
Thank you.
Barb,
Thanks for the quick ship, and especially for your help this morning. It is rare to have someone call back when they say they will. I'm a contractor for a property manager, and have several times had to find or make replacement stove and fireplace parts. I now have your site bookmarked for future reference.
In answer to your questions, I used google search, keywords "marco 793410" (door kit model from nameplate). Your site was near the top of the list, and the only one that actually had what I wanted.
Thanks again for your help.
Brandon
As my interest in wood-burning stoves had been piqued by a round of ice storms locally, I began surfing the net just to see what the market had to offer. I would like to commend your company on the web site's layout. It is by far the simplest to navigate that I have yet found; much of the info I sought could be easily obtained. Job Well Done !
Charles
GREAT SERVICE!!!!
I placed my order on Mon. 12/18 and received the doors on Thur. 12/21. Due to the Holiday season I didn’t expect the doors till after Christmas. I’ve already installed them - installation was easy and they look great. Thank you for the excellent service. Friends and family will hear of the great service. Thanks again.
Pat
I took the pilot light assembly apart, cleaned out the port hole like you suggested and with some help from above, I got it back together and it is working perfectly. Thank you so much, you save me a costly service call,which I couldn’t afford right now. I believe God lead me to you, because I tried to find the manufacture of the log set on the net w/o success, so I put in gas fireplace in the search engine and I looked through a few,and decided to e-mail you, coincidence? I don’t think so, God bless you!My family and I will remember you warmly throughout the winter season, Thank you so much,
Larry
My husband picked upthe gas stove yesterday and everything seems to be in great order—he said it was very well packaged. The contractor is here today installing it!
I wanted to thank you—this was the exact gas stove we decided we were going to purchase at >>>>>>>Natural Gas (the local gas company). On a fluke, I decided to check the Web, and behold!
There it was --- the exact gas stove for $700.00 less! $700.00!! That will pay for most of the installation! You can see why we’re so thrilled! I was a little apprehensive about the shipping (in case of damage), but overall this is one of the best sales deals I’ve ever had!!
As long as everything functions properly, we’re good to go—so bring it on Old Man Winter! -- well, in a couple of months anyway! :) Thanks Again!
Linda
I purchased a Broilmaster Grill ebay item #279608031 and wanted to thank you for everything. We love the grill, the price was great, everyone was so helpful and I really appreciate your patience with me since it was my first trade (I’m a junkie now!). I tried toleave you feedback but the can’t since we didn’t meet the reserve price in the auction.
Thanks again!!!
Rick-
Thanks- I believe I will order today from Barb- probably without the piping.
Last theoretical question- Any good reason not to run the piping straight through the back of the firebox wall to the outside (cut a hole through the masonry)- I certainly don't plan to use the fireplace anymore.
Thanks a lot- you really are an excellent example of everything good about e-commerce (and I should know, I am in MBA school at the Univ. of California right now, concentrating on e-commerce).
Ben
RICK,
PLEASE TELL BARB I SAID THANK YOU FOR HER UNDERSTANDING AND HELPFULNESS CONCERNING MY RECENT ORDER.
A WARM HEARTY THANK YOU TO ALL OF YOUR STAFF WHO WERE INVOLVED WITH THIS ORDER. I VERY MUCH LIKE MY NEW STOVE, IT WAS/IS MORE THAN I HAD EXPECTED, ESPECIALLY DEALING WITH AN UNKNOWN (TO ME) COMPANY, AND DEALING ON THE INTERNET.
THANK YOU ALL AGAIN
CABOT
THANK YOU for your help in this matter. The repaired door looks good and fits fine. If you folks ever need anyone to be a testimony to your companies OUTSTANDING customer service...feel free to have them contact me. You all should have received the extra door by now. THANKS again!
Dave
Dear Rick,
I just wanted to let you and your employees know how pleased my husband and myself are with your service. You get a little concerned with purchasing over the Internet from companies that you know nothing about, only what they want to tell you. My husband and I shop frequently on the net, but never a purchase this large.
Just this Monday I inquired about the Dutchwest from your sales person, Traci. She was very professional and polite. I e-mailed you with a few questions about the fan and want to thank you for your prompt reply. I made the decision to purchase Tuesday morning and again I spoke with Traci. She remembered what I was interested in ordering, took my order and made everything simple and she was a pleasure to do business with.
I picked up the stove today..... talk about service..... from Iowa to WV in 2 days!! It is beautiful. Can't wait to get the fire going!!! We received everything I ordered and undamaged. Thank you for your great service and great price!! It was unbeatable. I feel very comfortable in referring others to you.
Thanks again,
Cheryl